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Open Your Account With Clear Data Terms

Your account begins with a mobile number, and everything after that — the wallet reference from your bKash, Nagad or Rocket transfer, your game sessions, your login devices — sits on one profile you can ask us to open, correct or close.

Mobile number loginbKash, Nagad, Rocket referencesSession and device logSupport Chat Bangladesh
7777bdt Open Your Account With Clear Data Terms
WHERE TO ASK

Contact Us About Your Account Data

Every privacy request travels through a channel that already sits inside your account, so you never have to chase an address you found somewhere else. Sign in, open the support panel, and pick the question you have — a name spelled wrong on your profile, a wallet reference you want stripped out, or a copy of what we hold. Requests from Dhaka accounts follow the same path as any other. Tell the agent your mobile number and the detail in question, and keep the ticket number they give you.

Support Chat Bangladesh Raise a data question from the chat panel in your account wallet. Tell the agent which detail you want changed and they log the request against your profile with a ticket number you can follow.
Account Wallet Bangladesh Your wallet page shows the payment references we hold for bKash, Nagad and Rocket transfers. Look there first if you want to confirm what a deposit or withdrawal left on your record.
Written Request Prefer it in writing? Send the request through the same support channel and ask for it logged rather than answered live. Keep that reference, because it is how we trace an edit back to your account later.
SECURITY AND RETENTION

Check How We Store and Delete Data

Cookies do a narrow job here. We use them to keep you signed in, to remember your language and currency choice, and to prevent a form being submitted twice. Nothing beyond that. Account security runs on the one-time code sent to your registered number whenever a new device signs in, so a leaked password alone will not open your wallet. Close your account and we remove the profile and login details, leaving only the transaction record a payment rail is obliged to hold.

Cookie Scope

Session cookies keep your login and language choice alive, and clearing them signs you out. We run no advertising cookies, so no profile of your play is built for another site to read.

Login Codes

Each new device needs a one-time code on your registered number before the wallet opens. If a code lands when you are not signing in, change your password and tell support straight away.

Retention Window

Play history and wallet movements stay while your account is open. After closure we keep only what a payment rail or local rule requires, then remove the rest on our normal cycle.

Change Requests

Ask for a correction and we check it against your wallet record before applying it. A name change needs the same document the payment rail used, which keeps anyone else from editing your profile.

Questions You Ask About Your Data

These are the data questions our support chat handles most often. If yours is not here, the panel inside your account wallet reaches a person who can look at your actual profile rather than a script. Short answers below; the full picture sits in the policy sections above.

Your mobile number, the name on your bKash, Nagad or Rocket wallet, and the one-time code that confirms the number. After that we record sessions, wallet movements and basic device details.

Yes. Ask through the support channel inside your account and name the period you want. We gather the wallet history, session log and profile details into one file and send it to your registered number.

Only a session token so a table or slot can run, with no name and no phone number attached. Studios such as Pragmatic Play, PG Soft and Evolution see a play session, not your account.

Send a closure request through support and confirm it with the code we send to your mobile. The profile and login go; only the transaction record a payment rail must keep stays behind.

No. Wallet numbers sit on your private profile and never appear in a live table, a chat feed or a leaderboard. Only the agent handling your ticket can bring them up.

It does. Access and eligibility depend on your local law and the regions we serve, and privacy rules differ between them. Ask support which rule applies before relying on a right described here.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.