How Our FAQ Page Actually Helps You
Most support messages we receive follow the same few paths, so we wrote them down instead of leaving you to guess. If you want to know what the account wallet does before you send money, how a bKash, Nagad or Rocket transfer shows up in your balance, or which step to take when a deposit sits unconfirmed, the answer sits on this
page rather than in a queue. You get the same explanation our support team would type out for you, only faster. Answers here stay short on purpose. Where a step depends on your device, we say so. Where something depends on your local law and eligible regions, we say that too, because availability is not the same for every reader. When an
answer points to a screen, it names the screen. When it points to a payment rail, it names the rail. Nothing hidden, nothing padded.
- bKash
- Nagad
- Rocket
- Account wallet