Check Eligibility, Wallet Rules and Legal Terms
Before you send money, it helps to know what our legal terms ask of you. One account per person, registered in your own name, and the bKash, Nagad or Rocket number attached to it has to belong to you as well. That rule keeps withdrawals clean:
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when you ask to cash out, we match the wallet name against the name you signed up with, and a mismatch pauses the request until our support team clears it. If we ask for a photo of your national ID, it is to confirm the account
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holder, nothing else. Eligibility is decided by where you are, not by what the lobby shows. We built this lobby for Bangladesh, but whether you can open an account and use a given payment rail depends on your local law and eligible regions, and we may
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restrict access where that law requires it. We also set out the practical side: how long we keep account records, how you ask us to correct or close your account, and how a dispute gets raised. Nothing sits in a separate hidden document. When a rule
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changes, the version on this page applies from the day we publish it. Start with the clauses that touch your wallet.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.